Privacy Policy
Survaigo Ltd ('Survaigo', 'we', 'us', or 'our') is committed to protecting the privacy and personal data of our users and their clients. This Privacy Policy explains how we collect, use, store, and share personal data when you use our platform Survaigo P35 through our web or mobile applications.
1. Who We Are
Survaigo Limited is a company registered in England and Wales with its registered office at 23 Greenfields Avenue, Alton, GU34 2ED. We provide a case management, report creation, and scheduling software platform for expert witness surveyors.
2. What Data We Collect
We collect personal data directly from users (surveyors and agencies) and their clients (tenants). This includes:
- Names, email addresses, phone numbers, and postal addresses
- Legal documents related to disrepair cases
- Inspection details and site visit photographs
- Platform usage and diagnostic data
- Support interactions
3. Legal Basis for Processing
We process personal data based on:
- Performance of a contract (with our customers)
- Legitimate interests (in operating and improving our platform)
- Consent (where applicable)
- Legal obligations (where required by law)
4. How We Use Personal Data
We use collected data to:
- Provide and support the Survaigo platform
- Improve the quality and functionality of the platform
- Communicate with users about their accounts and surveys
- Respond to support requests and troubleshoot issues
5. Data Sharing and Transfers
We may share personal data with:
- Sub-processors and service providers (e.g. AWS for hosting, support tools)
- Legal or regulatory authorities where required by law
Some personal data, including support communications, may be processed in the United States. In such cases, we ensure appropriate safeguards are in place in accordance with GDPR requirements.
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. A detailed data retention policy is currently in development.
7. Data Security
We use appropriate technical and organisational measures to protect personal data, including:
- Encryption in transit and at rest
- Access controls and logging
- Restricted access for support and debugging only
8. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing
- Data portability
- Lodge a complaint with a supervisory authority
To exercise any of these rights, contact us at: support@survaigo.com
9. Cookies
We use cookies for essential functionality such as login sessions. A separate Cookie Policy provides full details.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated through our platform.
11. Contact
For questions about this policy or our data practices, please contact us at:
📧 support@survaigo.com